The Tech Recruiter I SaaS I AI I CybersecurityOwn retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable.Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting).Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks.Standardize onboarding + implementation handoffs with transparent “time-to-value” milestones.Clarify ownership between CS vs Support vs Founder‑AM.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionCustomer Service and Project ManagementIndustriesBlockchain ServicesLocation: Toronto, Ontario, Canada#J-18808-Ljbffr
📌 Head Of Customer Success - Crypto Saas (Toronto)
🏢 The Crypto Recruiters
📍 Toronto
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