INSIDE SALES AND CUSTOMER EXPERIENCE SPECIALIST - TORONTOAre you a competitive sales professional who prioritizes and supports customers through the entire pre and post sales environment?Osborne is partnering with a quick moving start up with an established customer base that is experiencing the amazing advantages of an industry leading window covering product. The company's sales and success across North America have opened the opportunity to bring on an eager and motivated Sales and Customer Experience Specialist to join and contribute to the team.Are you ready to bring your energy to drive continued North American growth and success in a B2B and B2C environment? This role is an ideal fit for someone who wants a seat at the leadership table, offering insight into the business, leveraging strategic perspectives and having a direct line to the founder to influence growth plans and strategies. You will have an ability to have your handprints on the trajectory of the business and be the end-to-end contact for your customers. You control the narrative and their overall satisfaction with the product and service.As an Inside Sales and Customer Experience Specialist, you will be focused on:Closing current business by identifying and qualifying prospects through research, incoming leads, dedicated networking and leveraging existing relationshipsExecuting on strategic prospecting activities such as cold calls, social selling and facilitating conversations as a trusted advisorProviding consultative recommendations over the phone based on customized information provided by customersPositioning and presenting a strong value proposition to potential customersCreating and delivering relevant product solutions to meet customer needsSecuring buy-in from customers based on expertise in providing product configuration, ordering dimension measurements and solutions to their window covering needsClosing new customers and ensuring products are ordered,



delivered and that they exceed customer expectationsBuilding and maintaining strong customer relationships to ensure satisfaction, retention, positive feedback, and referralsHigh achievement across monthly, quarterly and annual sales targetsDocumenting and managing up to date records in the CRM to ensure transparency, view to pipeline, reporting and forecastsMaintaining a pulse on the competitor landscape, identifying risks and opportunitiesWhat You Need:5+ years experience in sales and customer service including pre and post sales supportExperience selling customized products to businesses and customers; ideally in the blinds and window covering spaceAn ability to quickly build rapport and act with a customer-first mindsetA proven track record of exceeding sales targets through consultative sellingA desire to hustle and knock quotas out of the parkQuick turnaround on leads and an ability to capitalize on opportunitiesExcellent communication, presentation and customer support abilitiesMarket knowledge across customized products including window blinds, interior design, furniture, security systems, solar, landscaping, etc.Experience in solving customer challenges and quick attention to address concerns or issues that could arise or have presented themselvesProficiency with CRM systems such as Salesforce, Salesloft, HubSpot, etc.Internal drive to work independently and as part of a team to drive revenue and growthBase Salary: $55K+ base with unlimited earning potentialCommission: Uncapped performance-basedBenefits, PTO, internal growth opportunitiesThis posting is for an existing vacancy.Osborne Recruitment is an equal opportunity employer committed to supporting an inclusive and accessible environment. Should you require accommodation or support in any aspect of the recruitment and selection process, we will assist to meet your needs.Osborne does at times employ certain artificial intelligence (AI) technologies to enhance our recruitment processes. All AI-assisted evaluations are reviewed by our recruitment professionals to ensure fairness and accuracy and do not make autonomous hiring decisions. Final decisions rest with our human recruitment team, ensuring a balanced and fair evaluation process.

📌 Inside Sales And Customer Experience Specialist - Sj51343 (Toronto)
🏢 Osborne Recruitment - North America
📍 Toronto