Artificial Intelligence. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.

But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. Better experiences for learners and real results for businesses. Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

People Ops

Specialist ensures the seamless execution of People Operations and provides advanced support to employees throughout their lifecycle at Docebo. This role is a critical operator across hire-to-retire processes, responsible for delivering high-quality, compliant, and employee-centered support while helping modernize how People Operations work gets done. In addition to managing complex lifecycle activity, this role identifies opportunities to simplify workflows, improve service delivery, strengthen data quality, and support thoughtful adoption of automation, AI, and better system-enabled processes across the function.

Reporting into People Operations leadership, the Sr.

People Ops

Specialist partners closely with HRBPs, People Technology, Payroll, Total Rewards, Finance, IT, and external providers to ensure critical processes run smoothly, employee data is reliable, and the employee experience continues to improve as the company scales. This is an ideal role for someone who combines operational rigor with curiosity and systems thinking — someone who can execute with precision, solve problems quickly, and contribute meaningfully to building the next generation of HR Operations at Docebo. Maintain high standards of employee data integrity in Dayforce and related systems, ensuring records are accurate, compliant, auditable, and aligned with operational standards.

Serve as a senior point of contact for complex employee and stakeholder questions, resolving issues with strong judgment, empathy, responsiveness, and excellent service orientation. Support and continuously improve core People Operations programs and processes in accordance with company policy, regulatory requirements, and regional practices. Identify process improvement opportunities and help redesign workflows to reduce manual effort, eliminate friction, improve consistency, and create better employee and manager experiences.

Partner with People Technology and HRIS stakeholders on the implementation, optimization, testing, and rollout of Dayforce and other People systems, including opportunities to improve self-service, workflow automation, documentation, and case handling. Contribute to the modernization of HR Operations by helping embed practical automation and AI-enabled capabilities into lifecycle work, service delivery, and knowledge flows, with appropriate attention to controls, accuracy, privacy, and employee experience.



Administer employee programs and coordinate effectively with internal stakeholders and external vendors or providers, including benefits, retirement-related processes, leave administration, documentation, and other operational programs as needed.

Perform audits, reviews, and quality checks across People Operations processes and data to identify issues, resolve root causes, and prevent recurrence. Prepare, maintain, and improve employee-facing and internal documentation such as contracts, forms, compliance materials, playbooks, and process guidance so information is current, clear, and easy to use. Provide support across regions and act as a reliable operational partner during peak periods, changes, and cross-functional initiatives that affect People Operations.

Employee data and documentation are reliable, well-maintained, and support downstream processes without unnecessary rework or escalation. Employees, managers, and stakeholders receive timely, knowledgeable support on complex People Operations matters. Process improvements reduce friction, improve efficiency, and make People Operations easier to scale.

Technology, automation, and AI are applied in practical ways that improve service quality and consistency while preserving sound judgment and control. You are detail-oriented, highly organized, and comfortable managing sensitive information with discretion. You build trust quickly, collaborate well across functions, and care deeply about delivering a robust employee experience through both excellent execution and thoughtful process improvement.

You are also curious about how technology, automation, and AI can enhance People Operations in practical ways. You do not lose sight of compliance, quality, or the human side of the work, but you are motivated to help the function evolve beyond manual execution toward simpler, smarter, and more scalable operations.

People

Operations touches every employee journey. The quality of this work shapes how supported people feel, how smoothly the business runs, and how confidently we can scale. This role matters because it helps us deliver great service today while building a smarter, more modern operation for tomorrow.

You'll help create the kind of People experience that is accurate, thoughtful, efficient, and built to grow with the business. 5+ years of experience in HR administration, payroll, benefits, People Operations, or a related field, with robust knowledge of employee lifecycle operations and country-specific employment practices. ~ Bachelor’s degree or equivalent practical experience in Human Resources, Business Administration, or a related field.



~ Demonstrated ability to manage multiple priorities and complex operational issues in a fast-paced environment. ~ Strong written and verbal communication skills with a clear customer-service mindset. ~ Proven track record of identifying and implementing process improvements within HR or People Operations. ~ Experience working across regions and collaborating with distributed or international stakeholders is a strong asset. ~ Familiarity with workflow automation, service management, or AI-enabled tools in an HR context is a plus. Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other.

With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

Fun fact: we had 30 Docebian babies join the family in 2025!

Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We're a global company, with office across North America, EMEA, APAC, and beyond.

Our team is guided by five core values— Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection —that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. We are committed to diversity and inclusion in our workforce.

All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.

📌 Senior Travel Operations Coordinator (Toronto)
🏢 Docebo
📍 Toronto