SMS Equipment is looking for a Service Assistant to provide administrative support to the service department, ensuring the accurate and timely management of work orders, invoicing, and customer communication. Reporting to the Supervisor, this role plays a key part in supporting service operations through effective coordination, documentation, and reporting within established processes. This role is a temporary 18-month term position with the possibility of extension.

Fixed on site – working from the office or customer site each day.

Schedule: Monday to Friday. Maintain work orders by collecting and managing information, tracking progress, and ensuring communication between internal teams and customers. Communicate regularly with customer representatives to confirm job status, obtain approvals, and ensure documentation is complete.

Monitor job costing and track components to support accurate and efficient service delivery. Prepare and send customer documentation, including backup materials and updates as required. Enter service-related data into systems such as SAP and maintain accurate records across platforms.

Support reporting requirements, including activity reports, spreadsheets, and reconciliation summaries. Assist with administrative tasks such as file maintenance, document control, and cross-functional project support. Provide reception coverage and support other administrative functions as needed.

The successful candidate will have a Grade 12 diploma along with a diploma in Business Administration or a related field,



combined with a minimum of two years of experience in a fast-paced industrial administrative environment . You are highly organized, detail-oriented, and bring strong analytical and problem-solving skills to support efficient service operations.

Experience with invoicing, billing, or payroll-related processes. Proficiency with Microsoft Office applications and administrative systems.

Experience with SAP, CDMS, or similar systems is considered an asset. This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise). Criminal record check This posting is for an existing vacancy within SMS Equipment.

Only those selected to proceed to the next stage of the recruitment process will be contacted. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many advantages of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

📌 Service Assistant - 18 month Temporary (Wood Buffalo)
🏢 SMS Equipment
📍 Wood Buffalo