The Service Branch Manager (SBM) is responsible for the overall leadership, performance, and growth of the assigned region. This role goes beyond day-to-day operations and requires a hands-on leader who can build, develop, and scale a high-performing service location. The SBM is accountable for driving operational excellence, developing talent, and implementing strategies that support sustainable growth, profitability, and best-in-class service delivery.

This position requires a balance of people leadership, business ownership, and operational execution, particularly in startup or early-stage branch environments. Lead the build-out, development, and ongoing optimization of branch operations, processes, and team structure, while maintaining full accountability for day-to-day operations and resolving local business needs, including customer concerns, employee matters, and facility issues. Own branch-level financial performance by reviewing jobs, managing costs, and ensuring work meets or exceeds profitability targets.

Conduct interviews, performance reviews, and establish clear development plans for direct reports. Provide ongoing coaching and mentorship to technicians and staff; audit performance quality and implement training plans to continuously elevate team capability. Make informed recommendations regarding promotions, transfers, hiring, and performance management, including terminations where required.

Oversee scheduling and workforce planning to ensure efficient delivery of services and optimal resource utilization across projects. Apply industry and technical knowledge to support quoting, job walks, report reviews, and customer solutions; ensure quality and accuracy of all deliverables. Build and maintain strong customer and vendor relationships, acting as a trusted partner and local market representative for the business.

Identify and execute opportunities for business growth, operational improvement,



and market expansion within the assigned region. Partner with leadership to develop and implement continuous improvement and strategic initiatives aligned with company objectives. Prepare and review operational and financial reports to monitor performance and inform decision-making Work closely with HSE to foster a strong safety culture and implement practices that reduce risk and ensure compliance.

Maintain flexibility to support business needs, including occasional evenings, weekends, or travel as required. Ensure all work and decisions are conducted in compliance with regulatory requirements and company policies. Bachelor’s degree in related field or equivalent experience and minimum of 8 years of progressive experience in service, industrial, or field-based operations.

Demonstrated success in a leadership role with accountability for operations, team performance, and financial outcomes. Thorough understanding of testing, heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues. Must be able to work safely and adhere to all electrical safety procedures.

Able to work with various people throughout the organization-Customer Focused. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!





Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle. To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.

You produce a quality product. We are customer driven Our number one concern is our customers and our long-term relationships with them prove our dedication. You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.

You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. Every day is different, so we need to be innovative, decision makers, flexible and adaptable.

You produce easily understandable and accurate reports that meet customer and/or Company expectations. You seek advice and help as appropriate. You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. You collaborate to create the best solutions for each other and our customers.

You build solid relationships within the team, across RESA departments and locations and with customers and vendors.

Travel: 0-10% Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

📌 Service Branch Manager Canada (Toronto)
🏢 Now Hiring
📍 Toronto