Title: Service Coordinator Hopewell Residential Management Job Type: Temporary Full-Time (6-month Contract) Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence.

With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices , world-class team and incredible workplace culture, Hopewell is a true real estate leader. port directly to the Warranty Manager and work alongside the Service Technicians.

Please note: this is a temporary, 6-month contract position. Interact with homeowners, trades, suppliers and fellow employees via phone and email, delivering a high level of service, care and attention to the need in each call. Partner with the Customer Liaison and Service teams in sourcing information to problem solve, coordinate efforts, and ultimately provide resolution for our homeowners’ issues.

Assist the Service team to integrate Hopewell’s customer philosophy throughout our systems, skills and attitudes, resulting in a positive company image and a continued positive building experience for our homeowners. Support the Service Coordinators in the accurate distribution or filing of department documentation. Schedule homeowner post possession inspections or trade days.

Support the service technician by providing necessary documents and inspection details for appointment preparation.

Maintain

Service database of customers, trades and work order information.



Provide vacation cover and back up to Service Coordinators when required.

Attend

Service department meetings as required as well as participate in any scheduled corporate meetings as required. Minimum 1 year of progressive experience within the residential housing industry. Strong administrative skills to include Microsoft Office and Outlook are necessary.

Working knowledge of database systems such as Newstar, Sales Force, Vendorlink, and On Location would be considered an asset. Related knowledge, skills and experiences will be considered, however, previous experience as a Service or Construction Coordinator, Customer Relations, and/or Customer Care role is strongly preferred. Ability to handle a high volume of communications daily, primarily via email, while demonstrating professionalism, tact and upholding the Hopewell customer philosophy in every interaction.

Knowledge of provincially mandated current home warranty is considered an asset. Very effective organization and time management skills. High school diploma or equivalent. Some work activities involve the monitoring of processes, objects or situations in the work environment that are far from the worker.

ENVIRONMENT – Primarily outdoors, in all weather conditions. HEIGHT – Ability to work at high levels on ladders, scaffolding and climb stairs. Hopewell has a comprehensive Health & Safety program including policies, procedures, and safe work practices.

Working Conditions: This is an office position and traditional core hours are Monday to Friday from 8am to 5pm. Work may be required occasionally on weekends and/or evenings. Primarily a customer focused position. Position requires sitting in front of a monitor for long periods of time.

📌 Service Coordinator (6-Month Contract) (Calgary)
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📍 Calgary