Are you passionate about supporting young children and families in Kenora? FIREFLY is seeking a full time Service Coordinator to join our Coordinated Service Planning (CSP) team in either Kenora, Dryden or Red Lake. FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of children, youth, and families.

We provide community-based, mental health, and developmental services across Northwestern Ontario in partnership with families, schools, child care centres, and community organizations.

Coordinated Service

Planning is designed to provide children and youth with multiple and/or complex special needs, and their families, with a seamless, family-centred service experience. As a Service Coordinator, you will lead inter-agency, multi-disciplinary care teams to develop and implement a single, integrated Coordinated Service Plan that reflects the child and family's strengths, vision, and goals. You will play a central role in ensuring services are connected, cooperative, and responsive as children grow and their needs evolve.

Engage children, youth, and families to identify their vision, strengths, and goals. Develop individualized, strength-based Coordinated Service Plans. Lead collaborative planning processes to ensure seamless service delivery.

Connect families with appropriate local, regional, and provincial services. Monitor progress and adjust service intensity based on changing needs. Support conflict resolution and guide teams through competing priorities.





Initiate and facilitate complex special needs process when needs exceed locally available resources. Contribute to community development by participating in and leading community networks supporting children with special needs. Maintain a high standard of professional conduct and quality of care.

This role requires strong leadership, maturity, and exceptional interpersonal skills in an evolving and energetic service delivery system.

Undergraduate

Degree in Human Services or equivalent combination of education and experience Minimum 3 years' experience working directly with children, youth, and families with multiple and/or complex special needs Experience supporting families in the Kenora and Rainy River Districts Experience writing integrated SMART goals involving multiple service providers Demonstrated commitment to high-quality, family-centred care Experience working with children and families/caregivers from diverse cultural backgrounds Assessment & Planning Strong service planning and coordination skills Ability to tailor service levels to child and family needs Ability to build strong,



trusting relationships with families and service providers Extensive knowledge of broader social service system for children and families Knowledge of local, regional, and provincial resources Organization & Technical Skills Strong organizational and time management skills Ability to manage competing priorities with minimal supervision Project management skills, including workflow and small project planning Proficiency in word processing and electronic client databases, experience in EMHware would be beneficial Commitment to continuous improvement Ability to manage competing priorities while maintaining high-quality work Demonstrated professionalism, emotional intelligence, and alignment with FIREFLY's values.

Clear Criminal Record

Check (required upon hire) Travel within the service region is required Ability to manage a reasonable workload with effective prioritization and follow-up while meeting quality standards Some evening and weekend work required based on service demands Commitment to promoting and adhering to FIREFLY's health and safety policies At FIREFLY, we believe in building brighter futures for children and families through collaboration, inclusion, and community connection. Opportunity to join the Healthcare of Ontario Pension Plan (HOOPP) Vacation entitlement starting at 4%, plus paid time off between Christmas and New Year's Additional paid time off including Wellness Days, and Community Service & Cultural Days. Professional development opportunities and access to training resources.

FIREFLY does not use artificial intelligence to screen, assess, or select applicants.

📌 Service Coordinator (Internal Posting) (Red Lake)
🏢 FIREFLY
📍 Red Lake