Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. We are constantly pushing boundaries to be a leader in fresh produce innovation.

We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences. Our Kingsville, ON Headquarters is currently seeking a Service Desk Specialist to join our team. The essential function of this position is to provide Tier 1 support to the company's end user community, working primarily in an Office Environment.

We have 2 shifts available: Thursday-Saturday and every other Wednesday from 8pm-8am Sunday-Tuesday and every other Wednesday rotation-12am-12pm Building security access provisioning and de-provisioning. Respond to telephone calls, email and help desk requests for technical support. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Maintain data integrity and system security for the desktop environment including installation of all antivirus software and ensure virus definitions are up-to-date. Perform preventative maintenance of printers, printer consumables, bar-code RFID and video surveillance equipment. Test fixes to ensure problem has been adequately resolved.





Perform post-resolution follow ups with help desk customers to ensure satisfaction. Develop help sheets and FAQ lists for end users. Assist in maintaining and updating IT incident & tracking software system and IT incident policy/procedures.

Assist in setup and imaging of new computers, printers, time clocks and other electronics where required. Assist in software releases and PC Refresh roll-outs following company’s IT Management best practices.

High School

Diploma or equivalent required, college degree preferred. Minimum of 2 years equivalent work experience required. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

Fluent

English and robust written and oral communication language skills. Knowledge of advanced computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers (TEC, HP, Zebra, Canon, Ricoh, etc). Knowledgeable in managing and supporting antivirus system.

Ability to present ideas in user-friendly, business-friendly and technical language. Exceptional customer service orientation. Monday through Friday 8:00am-5:00pm. (40-hours on-site work week.) On-call and after-hours availability as needed and some holiday coverage.

Lifting and transporting of moderately heavy objects, such as computers and peripherals Paid weekly Medical, Dental, Vision, Life Insurance Paid time off and holiday pay Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements

📌 Service Desk Specialist (On-site) (Kingsville)
🏢 SUNSET
📍 Kingsville