Service Manager – Heavy Equipment We are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service delivery, drive operational performance, and build strong customer relationships to support continued growth in the region. Lead day-to-day service operations, including scheduling, quality, safety, productivity, and customer satisfaction Coach and support Service Technicians and Coordinators Monitor performance through KPIs and drive continuous improvement initiatives Collaborate with Sales, Parts, and Rentals teams to optimize customer experience Resolve customer issues and maintain robust client relationships Conduct customer visits to support retention and business growth Support recruitment, onboarding, and team development Lead regular team meetings on performance and safety Approve payroll, time-off requests, and operational reports Annual Bonus Opportunity Annual Performance Review with Increase Opportunity Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage Vacation & Paid Personal days Employer Matching Retirement Savings Plan Status - Permanent, salaried Type – Managerial position and may be exempt from overtime provisions under the Ontario ESA management role Schedule - Monday-Friday - occasional extended hours may be required based on operational needs Travel - 2-5%, mainly within Ontario Minimum 3 years’ experience as a Service Manager in heavy, industrial,



or agricultural equipment Strong mechanical expertise and knowledge of equipment repair processes Experience managing a Service P&L; with demonstrated results Technical knowledge of hydro-electrical systems Excellent communication and customer service skills Solid business acumen and ability to execute operational plans Proficiency with repair order systems and MS Office (Outlook, Excel) Technical college certificate or degree (preferred) Shop, yard, warehouse, and office settings Occasional work at customer locations May require occasional lifting, walking in yard/shop environments, and working outdoors in varying conditions.

Joe Johnson

Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.

📌 Service Manager- Heavy Equipment (London)
🏢 Federal Signal Openings
📍 London