DRIVING POSSIBILITIES Position : Service Manager Status : Full-Time Dealership : OpenRoad Toyota Richmond Department : Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.

OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Comprehensive extended health and dental plan, tailored around Associate wellness Recruit and provide training for service department staff to promote customer satisfaction and high quality service.



Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner. Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.

Review performance of service advisors and evaluate and train on an ongoing basis. Ensure that all necessary shop equipment is available, and maintain a secure working condition. Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.

Control department budgets and other expenses. Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management. 10 years of experience in automotive dealership service department. ~ Working knowledge of automotive equipment parts and accessories. ~ Current knowledge of local sources of supply. ~ We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

📌 Service Manager - OpenRoad Toyota Richmond
🏢 OpenRoad Auto Group
📍 Richmond