Title: Service Operations Assistant Starts at $23.86 per hour (+16% in lieu of benefits) The service operations assistant is responsible for assisting with the behind-the-scenes operations that make our member services and student lounges run smoothly. While the service operations assistant can expect collaboration with student leaders and guidance, mentorship, and supervision from the member services coordinator, they ultimately share a reporting relationship with the associate executive director.

Note: The service operations assistant must maintain a schedule availability of at least 20 hours of weekday availability, including at least one full weekday of Member Services coverage (9:15am–4:45pm) as a condition of employment. This is an on-site position and work from home options are generally not available. In particular, the service operations assistant shall perform the following duties: Provides friendly, informed support to students accessing member services such as the CSU Health and Dental Plan, food security, locker rentals, space bookings, club services, volunteer opportunities and benefits, and more.

Processes payments and completes transactions at the service desk. Assists in the promotion of CSU services, events, and programs via digital screens, posters, and in-person outreach to students. Helps keep our student spaces tidy, accessible, and welcoming.

Assists with event logistics, including setup, teardown, and basic facilitation. Adheres to CSU privacy, information security, and workplace safety policies. Service and Program Logistics Tracks and maintains usage data on all member services, including suggesting and implementing data collection methods that provide the most meaningful data to support decisions about service changes.





Assists in Community Cupboard and Community Closet logistics, including inventory, signage, product recovery, donor stewardship, and the planning and execution of donation drives for a sustainable inventory. Suggests and tests improvements to service workflows and information tools. Helps maintain and update reference guides for FAQs for other MS staff. how many students accessed X service this week).

Supports light data entry and reporting to evaluate service use and make recommendations on how to improve CSU services. Assists in preparing simple handouts or signage for recurring programs. In order to be an effective resource to your fellow students, and to support our members through employment opportunities, our successful candidate must be a current Capilano University student (this requirement is non-negotiable for us) and must be knowledgeable about campus and student life at Capilano University.

There are a lot of moving pieces working at our member services desk, and you can expect to deal with a high volume of queries to support students in-person, remotely, and online. Depending on daily schedules, you might be working alone at the member services desk with minimal in-person supervision for several hours at a time, or you might be working in pairs or in groups on busier days or for specific projects or assignments. You'll be corresponding verbally and in writing with students,



staff, service providers, and community members all the time to share accurate information about the resources and services available through the Capilano Students' Union, and so our successful candidate must have excellent verbal and written communication skills .

To be able to quickly settle into your role assisting in the promotion and administration of some of our key services, our successful candidate would have an easier time being successful in this role if they have at least six months of previous experience working in program or service delivery . We’re working hard to make sure that our staff team reflects the diversity of our membership, guided by the CSU’s equity strategy. Over half of our team members self-identify as women, and people from visible minorities comprise half of our unionized workforce.

Flexible weekly and daily work schedules Paid sick, bereavement, and compassionate care leave A $650 per calendar year flexible benefit fund Partial reimbursement of child care expenses We think that our values create a fun, dynamic, and challenging work environment – one where no two days are the same, and where our team members look forward to coming to work. The CSU hires on the basis of merit, and is committed to employment equity and achieving team diversity that mirrors our student population. Folks with disabilities; Indigenous folks; self-identified women; We are committed to removing barriers in our selection process for people with visible and invisible disabilities — please do not hesitate to reach out to us at [email protected] if you need accommodation to participate fully in our application and selection process.

📌 Service Operations Assistant (North Vancouver)
🏢 Capilano Students' Union
📍 North Vancouver