Support a major Canadian bank in transitioning its contact center to a cloud platform as a Service Transition Analyst. This hybrid role emphasizes operational documentation and collaboration. In this 6-month contract based in Toronto, you will partner with the Lead to draft vital service transition artifacts and operational documents.

Your expertise in service management and data gathering will be essential for maintaining operational readiness. Engage in workshops, capture decisions in real time, and ensure process consistency for a successful cloud migration. Key Responsibilities:

- Draft service transition artifacts per the Lead's specifications
- Produce operational documentation with the existing operations team
- Maintain an artifact register including status and approvals




- Prepare materials for workshop sessions and capture key decisions
- Conduct interviews to gather current operational data Requirements:
- 7+ years as a business or service management analyst
- Experience with enterprise platform go-lives
- Contact center operations knowledge and ITIL familiarity
- Hands-on ServiceNow experience for service management
- Proficient in Excel for data tracking and analysis Leverage your analytical and documentation skills in a pivotal role supporting a leading bank's cloud migration project.

📌 Service Transition Analyst for Cloud Migration (Toronto)
🏢 Apex Systems
📍 Toronto