SCOPE

- Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program.

RESPONSIBILITY

- Checking Shell Portal throughout the day

- Transfer Shell orders to chempax

- Create new ship to address under Shell Canada

- Scan orders and B/L to affected branches

- Invoice orders in Shell Portal and Chempax once product has been delivered

- Update spreadsheet for each order

- Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes

- Contact local Vendor Management Inventory (VMI) customers to arrange delivery

- Create orders in Shell Portal for VMI customers

- Tracking deliveries ensuring customer’s requirements are being met.

- Print off DFOA Reimbursements and match to Boss Lubricants Invoices.

- The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P.

- Tracking rebranded product

- Direct contact for Shell inquiries

- Other duties as required.

QUALIFICATIONS/REQUIREMENTS





- Education

- Minimum - Completion of High School

- Knowledge

- Basic knowledge of oil/lube industry

- Knowledge of city of Calgary orientation

- Knowledge of MS products and applications

- Experience

- Developing customer relationships

- Editing and proofreading documentation

- Proven computer skills and using various software packages, including MS Office products and database applications

- Abilities

- Adapt and learn recent computer systems, applications and software

- Mediate client issues and concerns

- Multi-task and re-shift priorities efficiently as needed

- Work in a fast-paced environment

- Organized and detail orientated

- Work with minimal supervision

- Personal Suitability

- Maintain the utmost in professional conduct with clients

- Exude professionalism and customer-service – BOSS’ core values

- Thorough and attentive to detail

- Be organized and ensure timely follow-up communication

- Computer literate and savvy

- Takes pride in their work

📌 Shell DFOA Administrator - Mat Leave Coverage (Calgary)
🏢 Colonial Group
📍 Calgary