Location: YMCA Immigrant Services

Program: Client Intake Department

Position Status: Full-Time, Temporary Contract (Until March 31, 2028)

Compensation: $ 34,176 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labor market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighborhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As Part of Your Total Compensation:

Complimentary YMCA membership to our Health & Fitness facilities

Access to Y at Home, where you can participate in fitness programs from your own home

Discounts on YMCA childcare and camp programs

Three weeks’ vacation entitlement and paid wellness days

Comprehensive benefits package and pension

Complimentary wellbeing and counselling service

About the Role:
As the first point of contact for all eligible clients, this position handles all requests for client intake and gathers all required information. This position plays a key role in helping to support the daily operations of both the facility and programs at the YMCA Centre for Immigrant Programs. Our goal is to operate a community space that is welcoming,



inclusive and professional and for our programs to be secure, engaging, and responsive to client needs. This position provides support to ensure these objectives are met.

In this Role, You Will:

Provide introductions and information to clients on comprehensive programming options in supporting their settlement needs

Provide front-line support to staff and client in the form of registration, attendance and booking of space

Make appropriate internal and external referrals to community resources and programs for settlement related needs

Enter new intake information into data platforms

Ensure intake forms are completed and appropriate documents gathered

Develop and conduct basic needs assessment using Settlement Plan tools

Respond to incoming calls, emails, and requests for information from current and potential clients

Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust

Ensure delivery of program serves standards in day-to-day interactions with clients, visitors, and/or staff to the centre

Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery

Other duties as assigned

Education and Skills Qualifications:

Minimum of a High School Diploma or an equivalent combination of education and experience

Experience working in a fast-paced office or customer service environment

Strong interpersonal skills with the ability to build positive relationships with clients, staff, and community partners

Skilled in maintaining accurate and confidential client records and tracking progress toward goals





Strong organizational and time management skills, with the ability to manage multiple priorities

Ability to work collaboratively within a team and contribute to a supportive team environment

Proficiency with digital tools (e.g., Microsoft Office, Google Workspace) and comfort supporting clients with digital literacy needs

Ability to work independently while maintaining professionalism and confidentiality

Excellent verbal and written communication skills in English; additional languages (e.g., Amharic, Somali, Tigrinya, Kiswahili, Spanish, Dari, Farsi) are highly desirable

Ability to work flexible hours. and to work occasionally in the evenings and Saturdays to support the ongoing programs at the centre

Please note that all successful candidates are required to provide:

A Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old), if 18 years of age or older

Attend Child Safeguarding Training upon hire

Background checks are reviewed on an individual basis – offenses, if any, are based on role and Child Safeguarding requirements, and may not eliminate candidates from employment at our YMCA.

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our organization, enabling us to better serve our community and achieve our mission. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Color, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

#J-18808-Ljbffr

📌 Client Intake Support Staff (Nova Scotia)
🏢 YMCA of Greater Halifax/Dartmouth
📍 Nova Scotia