The primary role of the Clerical Assistant in the In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of this position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

Responsibilities

Provide a broad range of secretarial and clerical support to the daily operations of a specific department

Provide excellent customer service ¿ first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner

Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)

Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge

Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes

Manages requests in a timely manner, based on priority

Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics

Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate





Update hospital bed management system and unit patient boards

Updates infection control patient status and related signage

Qualifications

Graduate of a recognized Office Administration program or equivalent

Requires a Medical Terminology Certificate

Excellent computer experience required in the following software applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals

Current clinical experience preferred

Communicate clearly and fluently in English.

Excellent interpersonal and communication skills

Valuable judgment and discretion

Work well under pressure

Highly organized and efficient time manager

Problem solver

Must be able to prioritize and multitask

Presents a calm and pleasant demeanor at times, uses good judgement and discretion, and works well under pressure

Flexibility in rotating job assignments

Able to prioritize and multitask

Excellent attendance record

Shifts are subject to change based on departmental needs.

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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📌 Clerical Assistant In Patient Orthopaedics (Ontario)
🏢 St. Michael's Hospital
📍 Ontario