Leverage your technical support expertise as a Shift Lead at NRT's Customer Support Center. Supervise operations, provide customer support, and resolve issues in a dynamic FinTech environment.

NRT is seeking an Operator and Shift Lead with robust leadership and problem-solving skills. You will oversee shift operations, ensuring efficient service delivery while assisting both Tier 1 and Tier 2 support teams. This role requires a blend of technical prowess and customer service expertise to address and resolve issues effectively.

Key Responsibilities:
• Supervise shifts and lead complex issue resolutions
• Provide Tier 1 and Tier 2 support across systems
• Assist with production maintenance and IT operational tasks




• Monitor hardware service calls and make necessary escalations
• Coordinate operational activities and report to management

Requirements:
• Bachelor's degree in Computer Science or related field
• 3+ years in a network operations center environment
• Cisco Certified Network Associate (CCNA) Certification
• Proven leadership in technical support roles
• Strong background in infrastructure and security technologies

Enhance service delivery and operational efficiency at NRT with your technical and customer service talents.
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📌 Shift Lead in Customer Support at NRT (Manitoba)
🏢 NRT Technology
📍 Manitoba