Drive employee satisfaction as a People Experience Advisor with Mondelez International. Leverage your process expertise to enhance service operations and improve the employee experience.

As a key specialist in Mondelez's Digital Services, you will ensure compliance with service agreements. Your role involves developing standard operating procedures and contributing to training materials while analyzing service exceptions. You will actively engage in continuous improvement, focusing on optimizing processes for the organization.

Key Responsibilities:
• Develop and standardize operating procedures across the organization
• Coach managers on utilizing self-service tools effectively
• Enhance the Knowledge Portal to improve user experience




• Manage onboarding and support reorganizations within the team
• Drive compliance with legal frameworks for people practices

Requirements:
• Bachelor’s degree in Human Resources or related field
• Experience in shared service organizations
• Skills in process design, mapping, and business requirements gathering
• Solid communication and interpersonal skills
• Background in a manufacturing environment is an asset

Bring your passion for enhancing employee engagement to Mondelez's People Experience team in Toronto.
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📌 People Experience Advisor at Mondelez (Ontario)
🏢 Mondelez International
📍 Ontario