Engage with customers as a Client Service Representative specializing in email support at MSC Canada. Provide timely and professional responses, enhancing customer satisfaction with accurate information and solutions.

As a Client Service Representative – Email Channel, you will manage customer inquiries through email, ensuring high service level expectations. You’ll collaborate with internal teams to resolve booking and shipment issues, while proficiently maintaining records of communications and promoting MSC's digital tools. Your proactive approach will help reduce repetitive inquiries and improve overall service efficiency.

Key Responsibilities:
• Manage email inquiries with timely and professional responses
• Provide accurate information on shipments and documentation




• Ensure fast resolution while meeting service level agreements
• Collaborate with teams to resolve operational issues
• Maintain thorough records of customer communications

Requirements:
• University or College degree in related field
• 3+ years of relevant shipping or logistics experience
• Proficient in Microsoft Office Suite
• Solid organizational and time-management skills
• Bilingual in English and French for communication

Elevate customer interactions at MSC Canada by delivering clear, effective email support and expert solutions.
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📌 Client Service Representative - Email Focus (British Columbia)
🏢 MSC Mediterranean Shipping Company
📍 British Columbia