Elevate your skills as a Customer Care Representative with Lineage, balancing remote and in office duties. This role emphasizes exceptional order management, issue resolution, and proactive customer support.

As a Customer Care Representative, you'll be integral to ensuring a seamless customer experience. Your responsibilities will involve accurate order entry, effective communication regarding shipment status, and maintaining key performance indicators (KPIs). You'll also support outreach activities directed towards small and medium enterprises under guidance from leadership.

Key Responsibilities:
• Accurately enter orders into the TMS system
• Communicate shipment status and resolve inquiries
• Monitor reports and ensure data accuracy




• Deliver high-level customer service continuously
• Collaborate with team members for objective achievement

Requirements:
• 2+ years in customer service, logistics preferred
• Strong attention to detail and problem-solving skills
• Excellent phone and email etiquette
• Ability to multitask in fast-paced environments
• Proficiency in Microsoft Office, TMS experience an asset

Utilize your communication skills and customer-focused mindset to grow with Lineage.
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📌 Customer Care Representative at Lineage (Alberta)
🏢 Lineage
📍 Alberta