We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. We're looking for a technical writer to join our Tech Writing team — someone who thinks in systems as naturally as they think in sentences.

At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it. Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing.

The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts.

The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust — accurate, well-structured, and consistent in voice with every other Braze experience. Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language Help oversee and maintain the documentation GitHub repository Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths Organize content so it serves a developer mid-integration and a system retrieving context — the same structure has to work for both Keep improving our documentation and client education experience through feedback-gathering, research, experimentation,



and data-driven decisions 3+ years writing documentation for genuinely technical audiences — APIs, SDKs, or developer platforms — with writing samples that show both range and precision ~ A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong ~ An active, practical user of LLMs and AI tooling in your own work — you've figured out where they help and where they don't ~ Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for ~ Steady across many stakeholders and comfortable when priorities shift ~ A relentless advocate for the user experience For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings ( OTE ) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community,



including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver outstanding customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Excellent Place To Work®, among other accolades. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.

We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates.

We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.

Notice Regarding Automated Employment Decision

Tool (NYC Local Law 144) Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

📌 Software Technical Writer (Toronto)
🏢 Braze
📍 Toronto