Elevate your career with Relativity as a Remote Technical Support Specialist. Dive into troubleshooting opportunities while providing exceptional service across technical and non-technical customers.

As a vital Application Analyst, you will engage directly with customers, mastering both software and network-related issues. This role requires proficiency in SQL and experience with the Windows platform while maintaining support tickets in Salesforce. Collaborative efforts will drive service quality, all while ensuring adherence to service level agreements.

Key Responsibilities:
• Handle incoming technical requests and perform troubleshooting
• Develop expertise in Relativity products and resolve complex incidents
• Efficiently manage and document support tickets in Salesforce




• Maintain communication with customers, updating tickets promptly
• Collaborate with teams to enhance service delivery and report significant issues

Requirements:
• Proficiency in SQL and Relativity platform
• Proven customer support experience in a technical environment
• Solid analytical and problem-solving skills
• Excellent time management for multiple technical tickets
• Commitment to Relativity’s Core Values

Become a key player in the technical support realm at Relativity, enhancing customer experiences and resolving critical issues.
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📌 Remote Technical Support Specialist at Relativity (Manitoba)
🏢 Relativity
📍 Manitoba