Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
POSITION PURPOSE SUMMARY:
The Christmas Kettle Assistant supports the successful operation of the Christmas Kettle Campaign through volunteer recruitment and scheduling, daily kettle operations, and ongoing support of the campaign volunteers, and kettle locations.
Accountabilities
The incumbent may perform all, some, or similar range of duties.
Recruit, schedule, and maintain regular communication with Christmas Kettle volunteers
Assist with orientation and provide ongoing support to volunteers
Maintain the Kettle schedule and respond to cancellations, absences, and changes in coverage
Make phone calls, send emails, and undertake other recruitment efforts to fill available shifts
Foster and maintain positive working relationships with Kettle locations
Coordinate the daily delivery and pick-up of Kettles and related supplies, ensuring the security of donations
Ensure Kettle locations have adequate supplies, signage, and promotional materials
Provide kettle coverage as required, including breaks, cancellations, and emergency absences
Assist with the secure handling and preparation of Kettle donations for processing
Communicate concerns, scheduling changes, volunteer issues, and operational needs to the Community Services Program Coordinator
Respond to questions/queries from potential donors regarding SA ministries and programs.
Perform other work-related duties as assigned.
Critical Relationship Management
Internal: Community Services Program Coordinator, Corps Officer(s), Staff, and Volunteers
External: Community members
Managerial/Technical Responsibilities
Reports directly to the Community Services Program Coordinator.
Direct reports: none.
Workflow coordinator.
Financial And Material Management
Collect donations and petite cash and ensure donations are always kept secure.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a qualified manner, upholding our code of conduct.
Working Conditions
Standing for long periods will be required and exposure to cold weather
Education,
Experience And Qualifications
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Alternative combination of education and Experience may be considered.
Education, Qualifications And Certifications
Some high school coursework, completion of high school is an asset
Experience
One year of related experience or working in customer service
Money handling experience is an asset
Related experience is an asset
Skills And Capabilities
Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion
Enthusiastic Team Player with excellent communication and interpersonal skills
Able to lift 9 to 12 kgs (20 – 25 lbs)
Strong customer service skills; enjoy liaising and working with people of all ages and abilities
Willingness to be flexible and work well under pressure with daily timelines and changing priorities
Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information
Compensation
The target hiring range for this position is $17.95 to $22.08 with a maximum of $26.20.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
[email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
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📌 Christmas Kettle Assistant (Ontario)
🏢 The Salvation Army in Canada
📍 Ontario