Elevate your career as a Real Time Analyst with Teleperformance in Midtown Toronto. This full-time, in office role focuses on managing performance metrics and ensuring optimal service levels.

At Teleperformance, you’ll take the lead on real-time operations, making critical adjustments and collaborating with supervisors to maintain service excellence. You will be responsible for monitoring service levels, occupancy, and schedule adherence, while also documenting real-time activities and reporting to clients. This is your chance to be part of a top-rated global team driving customer experience management.

Key Responsibilities:
• Manage real-time floor activities and escalations
• Monitor adherence to required processes including breaks and shifts




• Ensure analyst availability per business needs
• Conduct real-time queue monitoring and reporting
• Interact regularly with clients to ensure efficiency

Requirements:
• High School diploma required
• Proficiency in MS Office, especially Excel
• Strong analytical skills and attention to detail
• Excellent communication skills, both oral and written
• Ability to work autonomously with minimal supervision

Become an integral part of a company that champions employee satisfaction and team success at Teleperformance.
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📌 Real Time Analyst at Teleperformance (Ontario)
🏢 Tp
📍 Ontario