Enhance customer support as a Level 3 Technical Expert at Schneider Electric, focusing on complex systems like solar and EV charging. Your expertise will shape solutions and improve service capabilities. In this role, you will investigate and resolve intricate customer queries involving solar technology, electric vehicle charging, home automation, and energy management systems.
You will collaborate closely with technicians, service providers, and internal teams to deliver timely solutions and develop technical training that enhances colleagues' expertise. Your contribution will strengthen team support and product development globally. Key Responsibilities:
Provide advanced guidance on complex technical issues
Assist Level 1 and Level 2 teams with troubleshooting
Collaborate on product failure investigations with shared teams
Use service tools for remote and in-field support
Design and deliver training sessions for internal staff Requirements:
Degree in electrical engineering or related field
Hands-on experience in solar, EV, or energy management
Solid analytical and troubleshooting capabilities
Effective communication and interpersonal skills
Proven ability to build team-oriented relationships Leverage your technical expertise to elevate customer satisfaction and improve solutions in an impactful role at Schneider Electric.