Elevate customer operations as a Technical Account Manager at Convey in San Francisco, CA. Drive effective AI integration while building robust relationships and ensuring operational success. In this high-ownership role, you will guide non-technical customers through AI solution architecture and workflow optimization.
You'll leverage your problem-solving skills to troubleshoot issues proactively, enhancing the overall customer experience. Engage directly with clients across onboarding and ongoing support to ensure they derive maximum value from Convey's offerings. Key Responsibilities:
Guide customers to leverage Convey for operational outcomes
Help users architect optimal solutions for their needs
Troubleshoot workflows, integrations,
and AI behaviors
Build trust through regular calls and proactive outreach
Monitor customer engagement and identify issues early Requirements:
Background in technical or support engineering roles
Proven track record in customer relationship building
Solid reasoning skills across complex integrations
Experience improving operational processes with AI
Ability to navigate ambiguity in early-stage settings Drive success through customer-focused solutions and AI knowledge at Convey in San Francisco.