Join ICES as a Technical Support Analyst and play a pivotal role in enhancing IT service delivery. Provide expert support for user inquiries, resolve technical issues, and contribute to health research initiatives. In this full time position within the Technology department at ICES, you'll serve as the primary contact for technical support.

Key responsibilities include first-level support, identity management, and maintaining asset inventory. Your proactive approach and technical expertise will help ensure seamless operations while enhancing user satisfaction across the organization. Key Responsibilities:
Provide first-level support via phone and email
Manage user accounts and permissions
Maintain detailed records of interactions
Enhance automation workflows with scripting
Train recent staff on IT procedures Requirements:
College diploma in Information Technology or equivalent
Minimum 2 years of technical support experience
Proficiency in Windows and Mac OS
ITIL Foundation certification desired
Solid troubleshooting skills across IT systems Utilize your technical expertise to transform user experiences at ICES by delivering exceptional support.

📌 Technical Support Analyst At Ices Toronto (Canada)
🏢 ICES
📍 Canada