Position Summary The Family Connections Navigator helps Individuals Accessing Service (IAS), families, guardians, and natural supports navigate internal Vantage and external disability, health, social, financial, housing, transportation, employment, recreation, and community service systems. The position supports referrals and applications, identifies appropriate resources, and coordinates warm connections to external providers when additional services or expertise are required. The role strengthens family capacity and confidence while respecting the Individuals Accessing Services (IAS’s) voice, choice, consent, privacy, and right to direct their own life.
If you are looking for a quiet, predictable role where every day looks the same, this won’t be the right fit. If you thrive on building relationships, navigating complex systems, bringing people together, and finding practical ways forward when needs, priorities, and circumstances change, keep reading.
Responsibilities Build trusting and collaborative relationships with Individuals Accessing Services (IAS), families, guardians, and natural supports
Provide system navigation, information, referrals, and resource connections
Support intake, onboarding, transitions, and family engagement
Coordinate services and planning for IASs assigned to the position’s caseload
Supervise and support workers assigned to the position’s caseload
Support documentation, quality, safety, and organizational improvement
Qualifications/Experience We are not looking for potential – we are looking for capability.
Two-year diploma in Human Services,



Disability Studies, Community Rehabilitation, Social Work, Family Studies, Psychology, Child and Youth Care, Education, or a related field; a related degree is preferred.
Equivalent combinations of relevant education and experience may be considered.
Minimum 3-5 years of relevant experience in disability services, family support, case management, system navigation, community services, or a related human services setting.
Demonstrated experience working collaboratively with individuals with developmental disabilities, families, guardians, and multidisciplinary or cross-agency service teams.
Demonstrated knowledge of community resources and experience supporting referrals, applications, service navigation, or coordination across multiple systems.
Knowledge of Alberta PDD, AISH, Alberta Supports, OPGT, health and mental health services, housing, transportation, and other disability-related service systems is strongly preferred.
Demonstrated leadership, coaching, mentoring, or team-development experience; formal supervisory experience is preferred.
Experience managing contractors, respite services, or family-based service arrangements is an asset.
Ability to manage sensitive information, conflict,



competing perspectives, and emotionally difficult conversations while maintaining professionalism and confidentiality.
Must maintain required Vantage mandatory training and any role-specific training required to perform assigned duties.
Must have a clear Vulnerable Sector Check.
Proficient with Microsoft 365 and electronic documentation or data-management systems, or able to learn these systems effectively.
Eligible to work in Canada
Working Conditions Full time position of 37.5 hours per week.
Working different shifts including days, evenings and weekends according to program or individual needs due to family meetings, service needs, on-call responsibilities, and occasional support outside regular office hours is required.
Participation in the organizational on-call rotation is required.
Must have access to a reliable vehicle for work purposes and maintain required automobile insurance with a minimum of $2 million liability coverage.
Must possess a valid Alberta Class 5 driver’s licence and provide an acceptable driver’s abstract.
Join our dedicated and supportive team at Vantage, where you can make a meaningful difference in the lives of individuals with developmental disabilities while enjoying a vibrant and fun work environment. In addition to a competitive salary, you’ll have the opportunity to grow professionally and contribute to our mission of promoting independence and delivering joy-filled opportunities.
Visit us online : www.vantageltd.ca

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📌 Family Connections Navigator Vantage Enterprises, Ltd. (Alberta)
🏢 Alberta Disability Workers Association
📍 Alberta