Elevate your career as the Senior Manager of Customer Account Management at Swapcard, focusing on strategic growth across global portfolios. Drive engagement and deliver +20% growth through innovative strategies. In this senior leadership role, you will oversee a team of Customer Account Managers across North America and EMEA.
Your mission includes redefining growth strategies for a robust portfolio of 500+ events, ensuring renewals while fostering upsell prospects. With your hands-on coaching and solid analytical skills, you will shape the sales process while safeguarding established client relationships. Key Responsibilities:
Lead and expand the Customer Account Manager team
Develop account-based growth strategies for major clients
Coach and support the team during live customer calls
Monitor and analyze KPIs to drive performance
Align efforts with Marketing and other departments Requirements:
7 to 10+ years in account management roles
Proven track record in leading distributed teams
Robust data management and analytical skills
Experience with account-based strategies
Excellent communication skills in English Utilize your leadership and strategic skills to drive impactful growth at Swapcard.