Become a key part of Top Aces as an Onsite IT Support Technician, providing essential technology assistance for 120 users. This hands-on role focuses on customer service and quick issue resolution.
Top Aces is seeking a skilled IT Support Technician for direct onsite support. In this role, you will troubleshoot issues with laptops, desktops, and mobile devices, focusing on end-user technology. Solid collaboration with the IT team is essential for managing incidents and maintaining a seamless user experience.
Key Responsibilities:
• Provide deskside support to approximately 120 users
• Troubleshoot hardware, software, and network connectivity issues
• Install and configure IT equipment according to company standards
• Manage service requests through the ticketing system
• Assist with onboarding and offboarding processes
Requirements:
• Technical diploma in IT or equivalent experience
• 4 to 6 years in IT support roles
• Strong troubleshooting skills for various technologies
• Customer service focus in onsite support environments
• Availability for after-hours support rotation
Utilize your technical skills to enhance user experience at Top Aces, supporting military readiness training initiatives.
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📌 Onsite IT Support Technician Top Aces (Quebec City)
🏢 Top Aces
📍 Quebec City
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