Department: Customer Service & DevelopmentReports To: CSR Team LeaderWage Range: $21.34 - $32.02WHAT YOU'LL DOManage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and TransportationProcess customer orders to ensure internal order deadlines are completed on timeGo above and beyond to meet customer needs, including appropriate use of empathyWork closely with a team to include outside sales, regional teammates, and internal customers.Applies lean thinking and tools to identify and eliminate waste in all areas of the position.YOU MUST HAVEHigh School DiplomaExcellent verbal and written communication skillsProficient in Microsoft programs such as Office, Word, and ExcelAbility to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate paceYOU MAY ALSO HAVEBachelor's DegreeTwo years in a professional Customer Service environmentAppetite and proven ability to build customer relationshipsAbility to effectively manage multiple tasks simultaneouslyROLE SPECIFICSTravel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed, without restriction by all modes of transportation,



including car, plane, or train.WHO WE AREDot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.WHAT DOT CAN OFFER YOUAs a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:Potential to work from home after 1 yearSafety:This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes protected behaviors and show unyielding support of programs, rules and policies regarding safety.EOE/AA Employer:Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

📌 Customer Service Representative (Toronto)
🏢 Dot Foods
📍 Toronto