Reporting to the Front Desk Manager, the Night Auditor manages check-ins/outs, reservations, and account settlements while providing warm service. Key responsibilities include personalizing guest experiences, promoting hotel facilities, and assisting with bookings. You'll maintain accurate records of transactions, balance accounts, handle cash, and address any variances. Effective handling of guest requests, responding to emergencies, and collaborating with all departments are essential. Adherence to health and safety standards and performing additional tasks as assigned are also required.
RESPONSIBILITIES Welcome, check-in/out room reservations and settle accounts while providing warm and authentic service
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Assist with booking individual reservations
Respond to emails and other various administrative tasks
Maintain accurate records of daily transactions, ensuring accounts balance prior to closing the business day, and investigating/correcting variances if needed
Handle guest requests effectively and promptly
Cash handling,



which includes balancing a float
Take point on any emergencies while on shift
Maintain an excellent working rapport with all departments in the hotel and act as a liaison on behalf of our guests
To be Health & Safety conscious and actively involved in maintaining a safe work environment
Perform any other tasks which are assigned by management
QUALIFICATIONS Post-secondary education in Hotel Management/Hospitality or equivalent experience is a strong asset
A valid driver’s license and ability to drive manual and automatic vehicles
Computer literacy is essential, with Opera/Opera Cloud experience an asset
Must be available to work overnight shifts, weeknights and/or weekends
Maintain a skilled appearance and demeanor
Ability to work independently and in a team environment, and act as a leader
Effective communication, problem solving, and interpersonal skills required
Ability to work under pressure, multi-task, and possess strong time management skill
Excellent oral and written skills in French and English (a third language is an asset)

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📌 Night Auditor (Sick Leave Replacement) - Le Petit Hotel (Quebec City)
🏢 Gray Collection
📍 Quebec City