Elevate your career with Concentrix in Oshawa, ON, as a Customer Service Retention Representative. We seek passionate individuals to enhance customer experiences and deliver results in a supportive environment.
In this energetic role, you'll handle inbound calls to ensure customer retention and satisfaction. Ideal candidates will possess a compassionate approach, focusing on listening to customer needs while being knowledgeable about our products and services. This position values career growth and offers extensive training to foster your development.
Key Responsibilities:
• Handle inbound calls focusing on customer retention
• Explain products to up sell and cross sell
• Listen to customer needs and build rapport
• Maintain knowledge of client products and services
• Assist in correcting billing concerns
Requirements:
• 1 year of customer service and sales experience
• High School Diploma or equivalent
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Flexibility for a minimum 40-hour work week
Bring your empathy and sales experience to deliver exceptional customer service with Concentrix.
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