Do you enjoy sports? Are you passionate about entertainment and technology? Interested and excited about working in an office environment?? Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.

This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage As a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.),



and talk sports while you do it Developing/maintaining a general knowledge of client’s products and services Hourly rate of $17.60, paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy!

Medical, dental and vision benefits EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland High school diploma or GED ~ 1+ year of customer service experience ~ Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills. ~ Efficient in website/digital navigation and interaction ~ Strong knowledge of and passion for sports ~ Ability to multitask, prioritize and manage time effectively in a rapid-paced – but remote -- environment ~ Proficient in Microsoft programs IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment. Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Healthcare; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

📌 Sports Customer Service Specialist (Windsor)
🏢 Sutherland
📍 Windsor