Sr. Business Systems Analyst - ServiceNow Governance Lead

We are seeking a Senior Business Systems Analyst with strong ServiceNow CMDB experience to support a large-scale CMDB assessment, governance and optimization initiative.

This individual will serve as the primary stakeholder-facing BSA, facilitating workshops across business and technology groups to understand current-state CMDB processes, identify gaps and develop recommendations for future-state improvements.

The successful candidate will bring hands-on CMDB project experience combined with excellent facilitation, consulting and stakeholder-management skills. Previous experience supporting CMDB implementations or optimization programs within large, complex organizations is strongly preferred.

Duration: 1 year contract

Location - Downtown Toronto - HYBRID - 2 days onsite

37.5 hours / week

Key Responsibilities

- Lead recurring workshops with business, technology, asset management and data stakeholders.
- Facilitate discussions to understand existing CMDB processes, workflows, ownership and data usage.
- Gather and document current-state business and CMDB processes.
- Drive stakeholder meetings toward clear decisions, actions and deliverables.
- Identify gaps, pain points and opportunities within current CMDB processes.
- Challenge existing processes and provide recommendations based on industry best practices.




- Partner with technical and documentation resources to develop current-state assessments.
- Contribute to the development of a future-state CMDB improvement roadmap.
- Support executive-level recommendations and presentations.
- Assist with data governance activities including Critical Data Elements and data quality requirements.

Must-Have Qualifications

- Senior Business Systems Analyst experience across financial services
- Strong hands-on project experience with ServiceNow CMDB.
- Previous involvement in CMDB implementation, transformation, remediation or optimization initiatives.
- Demonstrated experience facilitating complex stakeholder workshops.
- Strong requirements gathering and process analysis capabilities.
- Ability to influence stakeholders and drive meetings toward outcomes.
- Solid understanding of CMDB processes, configuration data and industry best practices.
- Experience working within large, complex enterprise environments.

Nice-to-Have

- ServiceNow CSDM implementation experience.
- Critical Data Element identification.
- SAM/HAM exposure.

Ideal Candidate Profile

A consultative, stakeholder-facing CMDB SME/BSA who has seen CMDB implemented successfully elsewhere and can help challenge and improve the organization's existing approach.

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Sr. Business Systems Analyst - ServiceNow Governance Lead (Toronto)
🏢 S.I. Systems
📍 Toronto