Responsibilities
Manage a team of meat and deli servers and ensure they provide excellent service to customers
Develop and implement customer service policies and procedures
Train and onboard current customer service team members
Monitor and analyze customer service metrics to identify areas for improvement
Handle escalated customer complaints and provide resolutions in a timely manner
Collaborate with other departments to improve overall customer experience
Conduct regular performance evaluations for the customer service team
Stay updated on industry trends and best practices in customer service

Skills:
Excellent verbal and written communication skills in English.
Robust leadership abilities to effectively manage a team




Ability to effectively communicate, negotiate, and problem-solve with customers
Analytical skills to assess customer service metrics and make data-driven decisions
Proven ability to supervise and motivate a team of customer service representatives

Note: This is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the store Job Type: Full-time

Pay: $20.00-$23.00 per hour

Perks
Dental care
Extended health care

Work Location: In person

📌 Meat And Deli Client Service Supervisor/manager Cambridge (Canada)
🏢 Di Pietro Fresh Meats and Delicatessen
📍 Canada