Elevate employee experiences as an HR Contact Centre Specialist with Sun Life. Deliver top-notch service by resolving HR inquiries and enhancing communication across the team. The Specialist, HR Contact Centre, plays a pivotal role in supporting employees through a range of HR queries.

You'll utilize strong communication and problem-solving skills while fostering collaboration with HR teams. Your dedication to service excellence will ensure employee inquiries are managed efficiently. Key Responsibilities:
Address HR inquiries related to policies and advantages
Use case management tools for tracking issues
Share insights on HR processes with employees
Identify service improvement opportunities
Collaborate with Payroll and Advantages teams for resolution Requirements:
Solid communication skills and attention to detail
Experience in HR laws and regulations
Customer service orientation with problem-solving skills
Flexibility to work in a hybrid model
Bilingualism required for Quebec locations Your service-oriented approach will significantly impact employee satisfaction at Sun Life.

📌 Hr Contact Centre Specialist At Sun Life Toronto
🏢 Sun Life
📍 Toronto