Logistics support that keeps projects moving.

The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to help

drive customer engagement. This role provides a contact point for account managers to seek resolution on

logistics related topics. This includes tracking orders, material visibility, and contact points for the warehouse.

What You'll Do
Increase customer delivery satisfaction by providing transparency to outbound shipments

Resolve potential fulfilment issues by presenting delivery solutions based on available stock levels, consolidating number of shipments per order, and expedited shipping where relevant

Monitor orders on specific holds for accuracy, ensuring timely release to distribution centers for shipping. Ensure all COP order holds resolved prior to cut off

Monitor back orders daily and take corrective actions to resolve in a timely manner

Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures

Develop strong partnerships with materials management/transportation/warehouse

Develop trust with field sales to increase AM productivity and reduce inbound calls from field

Create stock movements (STO/PO)

Provide stock movement support for 4 CW’s and 8 DC’s

Complete scrap requests for DC’s, HC’s, and Vans

Provide reporting and maintenance related to open stock transport orders

Properly handle incoming phone calls and emails in a timely manner

Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventory

Reconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territories

Partner with marketing to determine appropriate van inventory limits and product mix

Support training of new team members

Perform other duties as assigned

What You'll Bring
Bilingual proficiency in both French and English required

High School Diploma/GED, required

Associate Degree,



preferred

Minimum two (2) years’ experience, required

Solid knowledge of SAP systems – APO and R3

Functional knowledge of logistics processes

Solid knowledge of related business processes (i.e., Product Portfolio Management)

Excellent interpersonal and customer service skills

Robust PC skills including Microsoft Outlook, Excel, Word, and PowerPoint

Good communication, organization, and analytical skills

Detail oriented and able to handle multiple responsibilities and make decisions

What's In It for You
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 - $60,000

In addition to a competitive base salary, we offer a robust benefits package including:

Medical/Dental/Vision effective the first day of the month following employment

Team member Only coverage premiums paid by Hilti

Basic Life, Accident and Disability (AD&D;) insurance paid by Hilti

Business Travel Accident paid by Hilti

Basic Dependent Life Insurance paid by Hilti

Option Life, AD&D;, and Critical Illness for team member and dependents





Short-term Disability paid by Hilti

Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting

Generous Paid Time Off policy and holidays including two days to give back to your local community

Paid parental leave, sabbaticals, military leave

Up to five days per year of back-up daycare

Employee Assistance Program (EAP), company-paid wellness screenings

Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice
Working Conditions: Normal office workplace.

Must be able to sit for prolonged periods of time and spend extended amount of time on the phone

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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📌 Bilingual Logistics Care Specialist (Ontario)
🏢 Hilti Canada
📍 Ontario