TLC Solutions is actively hiring an IT Technician in Langley, British Columbia, to be a valued member of our support team. This position is critical for managing client support requests effectively and enhancing user experience.
In this position, you will be responsible for initial client triage, documentation of systems, and onsite support. Successful candidates should possess a solid background in IT support, enjoy learning, and excel in client interactions. The ideal technician will also have experience working independently and resolving service issues in a timely manner.
Key Responsibilities
Provide exceptional IT support across various platforms
Document system changes and processes thoroughly
Attend workshops, job shadowing, and certification prospects
Offer technical support onsite for clients
Resolve and escalate technical service requests
Requirements:
3 years of IT support experience or education
2 years in customer service settings
Knowledge of Windows Server and Microsoft 365
Clean Class 5 Driver's license with driving experience
Successful Criminal Background Check is mandatory
Empower clients with technology solutions as an IT Technician with TLC Solutions.