Elevate your career as a Guest Services Manager at a luxury vacation property in Whistler. This role emphasizes exceptional guest experiences and effective team leadership for customer service professionals. We are seeking a hands-on Guest Services Manager dedicated to leading a energetic team in providing stellar service.
You will manage concierge operations, team development, and ensure smooth guest interactions. This is a full-time role with flexible hours, market-competitive salary, and growth prospects. Key Responsibilities:
Lead and develop the Guest Services team continuously
Manage daily tasks, schedules, and after-hours needs
Oversee entire guest journey from inquiry to feedback
Drive conversions from inquiries to bookings
Address guest concerns and handle service recovery Requirements:
Previous leadership in hospitality or guest services
Excellent communication and organization skills
Strong attention to detail under pressure
Proficient in Excel and data management
At least one year living or working in Whistler Drive exceptional customer experiences while enjoying the unique lifestyle Whistler offers.