Elevate customer service skills as a Bilingual Customer Support Representative with Optima. Utilize various communication channels to assist and resolve queries for our valued customers.

As a full-time representative at Optima, you will engage with customers in English and French, personalizing their experiences. This role involves answering calls, addressing concerns, and demonstrating problem-solving abilities in dynamic situations. Our operating hours, from Monday to Saturday, ensure your Sundays are free for family and relaxation.

Key Responsibilities:
• Respond to inbound customer calls promptly
• Personalize the customer experience through attentive listening
• Resolve issues effectively while maintaining control of calls
• Collaborate with peers to enhance service quality
• Implement innovative customer service strategies

Requirements:
• Fluently bilingual in English and French
• High school diploma or higher preferred
• Previous customer service experience required
• Solid communication and problem-solving skills
• Technology appreciation is an asset

Become a vital part of Optima's mission to deliver outstanding customer experiences in Whitby.
#J-18808-Ljbffr

📌 Bilingual Customer Support Representative at Optima (Ontario)
🏢 Optima Communications International
📍 Ontario