Lead impactful customer service initiatives as the Customer Experience Manager for TD Canada Trust in Dollard-des-Ormeaux, Quebec. Engage with customers and staff to ensure operational excellence in service delivery.This leadership role is designed for individuals who excel in providing mentorship and coaching in customer interactions. You will oversee employee scheduling and operational compliance while enhancing the customer experience by driving effective complaint resolution strategies. Collaborating closely with internal partners,



your aim will be to create a seamless service experience.Key Responsibilities:Showcase exceptional service in every interactionMaintain compliance with operational policiesCollaborate with cross-functional partners for improved serviceCoach staff on customer engagement tacticsAdminister branch administrative duties efficientlyRequirements:Undergraduate degree with 3 years of related experienceFamiliarity with banking solutions and business functionsProficient in MS Office and software toolsEffective communicator with solid organizational skillsCapability to lead in a vibrant and fast-paced environmentEnhance customer satisfaction and operational success at TD Canada Trust as you lead the Customer Experience team.

📌 Manager Of Customer Experience At Td (Dollard-Des Ormeaux)
🏢 The Toronto-Dominion Bank (Canada)
📍 Dollard-Des Ormeaux