Location : Toronto, ON/Onsite Position Type : Contract Role Start Date: 2026-09-01
End Date: 2027-05-10
5 days Onsite
Mandatory in-person interview.
Ideal Candidate Rate: CAD 35-38/Hr (Depending on the experience)
Note: Looking for French Bilingual Candidate.
Advanced verbal and written communication skills in French)
Must Have: Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
Advanced verbal and written communication skills (in both English and French for Bilingual agents)
Demonstrated experience with providing support for a digital system or website
Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users
Excellent analytical, problem-solving, and decision-making skills
Nice to Have: Experience and understanding of the public sector and government’s role in providing services to the public