SCOPE

Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program.

RESPONSIBILITY

Checking Shell Portal throughout the day

Transfer Shell orders to chempax

Create new ship to address under Shell Canada

Scan orders and B/L to affected branches

Invoice orders in Shell Portal and Chempax once product has been delivered

Update spreadsheet for each order

Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes

Contact local Vendor Management Inventory (VMI) customers to arrange delivery

Create orders in Shell Portal for VMI customers

Tracking deliveries ensuring customer’s requirements are being met.

Print off DFOA Reimbursements and match to Boss Lubricants Invoices.

The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P.

Tracking rebranded product

Direct contact for Shell inquiries

Other duties as required.

QUALIFICATIONS/REQUIREMENTS

Education





Minimum - Completion of High School

Knowledge

Basic knowledge of oil/lube industry

Knowledge of city of Calgary orientation

Knowledge of MS products and applications

Experience

Developing customer relationships

Editing and proofreading documentation

Proven computer skills and using various software packages, including MS Office products and database applications

Abilities

Adapt and learn new computer systems, applications and software

Mediate client issues and concerns

Multi-task and re-shift priorities efficiently as needed

Work in a rapid-paced environment

Organized and detail orientated

Work with minimal supervision

Personal Suitability

Maintain the utmost in professional conduct with clients

Exude professionalism and customer-service – BOSS’ core values

Thorough and attentive to detail

Be organized and ensure timely follow-up communication

Computer literate and savvy

Takes pride in their work

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📌 Shell DFOA Administrator - Mat Leave Coverage (Alberta)
🏢 Colonial Group
📍 Alberta