We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

Site Reliability

Engineers (SREs) at Braze are responsible for keeping all internal-facing services and platforms running smoothly, ensuring consistent system reliability and maximum infrastructure uptime. SREs blend the roles of sensible system administrators and software engineers, applying sound engineering principles, operational discipline, and mature automation to our production environments. We specialize in distributed systems, operating at an extraordinary scale that includes serving over 3.3 billion monthly active users, collecting hundreds of billions of data points each month, and delivering billions of messages to our customers' end-users daily.

This Senior SRE role is specifically focused on supporting the Braze Ruby on Rails monolith and our growing fleet of Go API services. This position is embedded with product engineering teams who own APIs, taking their high-level feature requirements and helping translate them into reliable, highly scalable technology stacks. You will be responsible for the ingress fleets and API ingestion layers which serve as the main entry point for how the entire internet talks to Braze.

Because of the highly operational and foundational nature of these ingress fleets, a deep, hands-on experience of both NGINX and Kubernetes is important.

Architect and Operate Ingress Fleets: Configure, tune, and operate Braze's high-performance NGINX routing, proxying, and ingress controller layers that manage massive, real-time API ingestion traffic Own and Expand Scaling Routines: Own, expand, and tune automated scaling routines for our high-throughput, API-based services, leveraging RED (Request, Error, Duration) metrics, Horizontal Pod Autoscalers (HPA), and customized scaling policies to ensure seamless traffic handling under extreme spikes Partner directly with product engineering teams owning API features to translate product requirements into resilient, highly available, and scalable technology stacks Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for API services, helping teams navigate error budgets to balance rapid feature deployment with stability Systems Design & Capacity Planning: Conduct in-depth systems design, bottleneck profiling, and capacity planning to ensure Braze meets its strict enterprise-grade SLAs Proactive On-Call Rotation: Participate in a PagerDuty on-call rotation, utilizing shifts not just to resolve structural alerts, but to update runbooks and proactively prevent incidents from recurring Blameless Retrospectives:



Lead root-cause analysis (RCA) and blameless retrospectives for availability and performance incidents, translating operational learnings into permanent system improvements Professional Experience: 5+ years of experience as a DevOps, or Site Reliability Engineer in a high-scale production environment Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads Kubernetes Orchestration: In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment Linux Fundamentals: Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management Programming Proficiency: Strong programming/scripting skills—Ruby and/or Go preferred (or equivalent languages like Python, Java) to build custom automated tools, scripting, and platform frameworks Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams Data Technologies: Familiarity with data-tier architectures in our stack, including Redis, Kafka, Postgres, or MongoDB Experience using monitoring, profiling, and observability platforms (e.g., Cloud Infrastructures: Practical experience deploying and managing infrastructure services in major cloud environments (AWS, GCP, Azure) For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$153,815 - CA$277,000/year, with an expected On Target Earnings ( OTE ) between CA$172,000 - CA$308,400/year (including performance-based or variable compensation (bonus or commission). In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility advantages and equal paid parental leave A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community,



including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.

Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.

Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.

We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. OUR AI-POWERED BRAZE RECRUITMENT PROCESS To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates.

We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Notice Regarding Automated Employment Decision

Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

📌 SRE/Performance Engineering (Toronto)
🏢 Braze
📍 Toronto