Become a vital resource at J.D. Irving, Limited as a Switchboard Operator for Finance Client Services. Deliver high-quality, skilled interactions as you handle client inquiries and requests.
This position supports the Finance Shared Services by ensuring that every call is answered and routed efficiently while providing basic support. You will manage documentation of calls and inquiries effectively and contribute towards improving processes. Robust listening and communication skills will help you excel in this role.
Key Responsibilities
Screen and direct incoming finance-related calls
Provide first-level support for inquiries and requests
Document call details and service requests accurately
Assist in troubleshooting or directing clients to resources
Facilitate communication between teams and external contacts
Requirements:
Post-secondary education in a related field preferred
Experience in customer service or call center roles
Excellent verbal communication and listening abilities
Robust organizational skills with a detail orientation
Microsoft Office proficiency is required
Utilize your skills to provide exemplary client service and communication at J.D. Irving, Limited.