Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full-time, permanent role. As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions.

Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service settings will be crucial for scaling and maintaining service standards. Key Responsibilities:
Lead and develop the Customer Success team
Manage post-sale cancellations and develop save strategies




Establish and uphold customer experience standards
Facilitate customer readiness for installations
Monitor customer satisfaction and drive review generation Requirements:
Bachelor's degree in relevant field
7+ years in customer success, including 3+ years in leadership
Proven success in retention and satisfaction metrics
Experience with CRM platforms like HubSpot
Solid analytical and process-building skills Elevate homeowner engagement and satisfaction through solid leadership and innovative strategies at Jetson.

📌 Director Of Customer Success At Jetson North Vancouver (Canada)
🏢 Jetson Home
📍 Canada