Excel as a Client-Focused Equipment Engineer with VC3, a leader in managed IT services. Ensure client satisfaction by actively engaging in technology solutions and support throughout North America. As a key player at VC3, you will manage client relationships while leading technical service implementations.
Partner with internal teams to identify and address client needs, ensuring a seamless service experience. With a dedication to growing client satisfaction, you will conduct meetings, prepare reports and advocate for client success throughout all technical projects. Key Responsibilities:
Lead client meetings on system performance and projects
Prepare reports for clients on service metrics
Measure client satisfaction and expectations
Identify churn risks and develop solutions
Advocate for clients in daily operations Requirements:
Minimum 3 years of relevant technical experience
Solid skills in relationship building and data analysis
Degree or diploma in a related field preferred
Experience with municipal clients a solid asset
Knowledge of ITIL standards is preferred Utilize your technical skills and client advocacy to drive success in this pivotal role at VC3.