We are seeking a talented Bilingual (Japanese/Mandarin) Medical Assistance Customer Service Representative to join our team. The ideal candidate will be fluent in both Japanese and Mandarin, possess exceptional communication skills, and excel in providing top-notch customer service.
Communicate fluently with customers in Japanese, Mandarin, and English
Manage emergency calls from clients globally with professionalism and urgency
Organize hospital and clinic arrangements, including coordinating the distribution of attending staff for clients in need
Facilitate arrangements for cashless services related to overseas travel insurance
Handle internal office tasks as needed in addition
Compulsory Requirements:
Must have completed specialized education or a college degree or higher.
At least 2 years of relevant work experience.
Skills:
Fluency in Japanese (JLPT N1) and Mandarin is required.
Proficient in English at a communication level.
Robust verbal and written communication skills.
Ability to analyze customer inquiries and provide appropriate solutions.
Experience in call center roles and medical knowledge is preferred.
High accuracy in data entry.
Ability to work effectively in a team workplace.
Familiarity with phone etiquette and customer service best practices.
Intermediate proficiency in Microsoft Office software.
Multilingual abilities beyond Japanese and Mandarin are advantageous.
Additional Requirement:
Valid working visa in Canada