Our client a well-established wealth management firm located in the Niagara Ontario region has partnered with St Amour to hire an Executive Assistant who will report directly to the owner.Join the ...
Full-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo...
Our client a well-established wealth management firm located in the Niagara Ontario region has partnered with St Amour to hire an Executive Assistant who will report directly to the owner.
About the Role
Join the team and play a key role in supporting advisors through client service, account management, and administrative excellence. If you are detail-oriented, highly organized, and thrive in a rapid-paced financial services environment.
Key Accountabilities
Client Support:
Act as the first point of contact for clients — answering questions and addressing service needs
Assist with account maintenance: updating client information, processing requests, executing transactions
Schedule and coordinate client meetings, preparing necessary documentation and reports
Respond promptly to client inquiries via phone, email, or in-person
Administrative Tasks:
Manage the advisor's calendar including client appointments and conference calls
Handle and prioritize incoming correspondence, distributing to appropriate team members
Maintain accurate client records in CRM systems in compliance with regulatory requirements
Prepare client reports, statements, and presentations for meetings
Compliance & Documentation:
Ensure all documentation is properly filled out, signed, and filed to regulatory standards
Stay updated on regulatory changes and work with compliance to ensure adherence
Assist in preparing for audits and regulatory reviews
Account Management:
Process account openings, transfers, NAAFs, and updates
Handle trade order submissions under the direction of the Investment Advisor
Monitor account activities for timely and accurate execution (EFT, cheque requests, PAC/SWP setup)
In-kind and in-cash transfers; add client banking information to systems
Support the advisor in developing financial plans, portfolio reviews, and investment proposals
Gather and organize financial data and research for advisor review
Prepare investment reports and analysis for clients
Office & Operational Support:
Maintain daily filing, shred personal information, send branch correspondence
Track and maintain petty cash; process bank deposits
Oversee office inventory, supplies, and mail/courier distribution
Schedule and coordinate Lunch & Learns for the branch
Skills and qualifications :
Education & Licensing:
Completion of Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) - required
Current registration as an Investment Representative (IR) is an asset
Minimum 1.5-3 years of experience in a similar financial services role
Expert proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)
CRM / Salesforce and Power BI experience is an asset
Strong knowledge of investment products, compliance rules, and trade processing
Exceptional organizational and time management skills
Excellent verbal and written communication skills
Discretion and integrity when handling sensitive client information
Proven ability to work collaboratively in a team environment
Familiar with Fidelity Clearing Canada – Unified, U-Direct, U-Open, etc.
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📌 Customer Experience Associate - Future Opportunities - Niagara Falls/ St. Catharines/ Grimsby/ (Ontario)
🏢 TD
📍 Ontario