NorthStar, a division of Harris, is seeking a Customer Support Analyst to join our growing support team. You will manage and investigate customer tickets, troubleshoot web, API, and server issues, and document solutions for our knowledge base. This role reports to the Manager, Customer Success and supports a proactive service model. This remote position welcomes candidates in Canada and the US.
It requires working Monday–Friday 11:00 a.m. to 8:00 p.m. ET and travel about 10%.